Vendor Management Boot Camp

Get Informed – Leave Empowered

Benefits

  • Identify which vendors to manage
  • Enhance relationships with vendors
  • Ensure vendor performance
  • Exercise your rights
  • Monitor vendor obligations
  • Learn to use Key Performance Indicators (KPIs)
  • Implement an effective vendor management system

Upcoming Events

Loading Events

Upcoming Events › Vendor Management Boot Camp

Events Search and Views Navigation

Event Views Navigation

November 2019

Vendor Management Boot Camp

November 13
Courtyard Orlando Lake Buena Vista in the Marriott Village, 8623 Vineland Avenue
Orlando, FL 32821 United States
+ Google Map
$750
Find out more »
+ Export Events

Overview

Are you concerned about contractual disagreements and products/services that don’t measure up to standards?

With a curriculum purposefully designed to provide those new to the profession, and veterans looking to get back to basics, with practical tips and tactics for increasing vendor/supplier performance.

In the one-day session you will learn how to control your vendors and get what you pay for. You’ll learn techniques to establish and maintain a meaningful working relationship with your key vendors. Additionally, you will be able to create and utilize leverage that stabilizes and enhances vendor performance.

This 6.5-hour interactive workshop will leave participants feeling informed, empowered, and excited about their future in technology procurement-vendor management. This session is hands-on, collaborative, and facilitated by industry leaders.

Topics Include

  • Essential Governance Structure and Tools
  • Vendor Classification
  • Key Performance Indicators (KPIs)
  • Relationship Management Techniques

*Attendees will be provided with an On-demand MAP (Managed Acquisition Process) online class. Approx. 2 hours

Workshop Outline

The Problem

Customer Environment

  • Less Experience
  • Sense of Urgency
  • Lack of Incentives
  • Internal Politics
  • Relationships
  • Processes Not Enforced
  • Lost Business Opportunities
  • Bad Contracts/No Contracts
  • Lack of Time and Resources

Vendor Environment

  • Full Time
  • Highly Trained
  • Very Motivated
  • Information Advantage
  • Team Advantage
  • Strong Relationships
  • Superior Product and Service Knowledge

Relationship Dynamics

  • Customer Objectives
  • Vendor Objectives

The Solution

Total Vendor Management

  • Governance
  • Relationship Management
  • Managed Acquisitions

Total Vendor Management

Governance

  • Form Team
    • Why?
    • Who?
    • Structure
    • Responsibilities
  • Conduct Evaluation
    • Identify standards
      • Policies—Five areas for improvement, including:
        • Onsite vendors
        • Ethical behavior
      • Procedures—Four key topics, including:
        • Change control
        • Incident escalation
        • Documents—Six categories of templates, including:
          • Deficiency letters
          • Relationship agreement
    • Conduct assessments
    • Determine compliance
      • Customer
      • Vendor
  • Improve Position
    • Identify best practices
    • Conduct gap analysis
    • Strive for best practices
      • Create new standards
      • Revise existing standards
    • Obtain management approval
  • Implement Standards
    • Conduct internal training— an effective six-step process
    • Notify vendors—Six key components
  • Monitor Compliance
    • Vendors’
    • Customer’s
    • Document results
      • Compliance
      • Noncompliance
    • Enforce rights and implement remedies

Relationship Management

  • Form Team
    • Why?
    • Who?
    • Structure
    • Responsibilities
  • Classify Vendors
    • What?
      • Determine vendors’ impact
    • Why?
      • Which vendors require management?
      • Allocate customer resources effectively
    • How?
      • One-dimensional
      • Two-dimensional
      • Multidimensional
  • Improve Relationships
    • Assess current status—Five things we must do, including:
      • Outline contractual commitments
      • Conduct satisfaction survey
      • Identify areas for improvements
    • Determine future needs
      • This vendor
      • This category of vendor
    • Identify relationship desired
      • Operational
      • Business
      • Strategic
    • Evaluate leverage
    • Create plan
    • Implement plan
  • Develop KPIs
    • What are they?
    • How are they used?—Six major ways, including:
      • Eliminate/reduce excuses
      • Grade and compare vendors
    • Create KPI index model—Five short steps
  • Assign VRMs
    • VRM roles and responsibilities—Eight significant items, including:
      • Develops relationships at highest levels
      • Informs vendor of its performance
      • Conducts periodic stewardship meetings
    • VRM attributes—Nine critical attributes, including:
      • Analytical
      • Diplomatic
      • Familiar with vendors’ industry
    • VRM key relationships
      • Internal
      • External
    • Success criteria—Six key factors, including:
      • Proven management skills
      • Experience-based assignments
    • Stewardship meetings—Seven components to consider, including:
      • Purpose
      • Frequency
      • Suggested agenda
  • Monitor Relationships
    • Establish monitoring infrastructure
    • Assign responsibilities
      • KPIs
      • Governance
      • Reclassification
      • Contract management
    • Audit improvement plan results
    • Ensure vendor accountability
    • Relationship breakdowns—Seven important issues, including:
      • Characteristics of breakdowns
      • Prevention
      • Resolution

Summary

Best Practices—Fourteen essential factors, including:​
  • Executive Sponsorship
  • Cross-Functional Teams
  • Organizational Alignment and Support